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10+ experienced veterinarians. Low Stress Handling trained. Serving Central Illinois since 1945.
PromptCare Wait
Under 15 min
Open nights, weekends, and holidays when your regular vet is closed. No appointment needed.
Highland Pet Hospital and the Animal Emergency Clinic are two different services in the same building. Choose the right one for your pet's needs.
Daytime Wellness Care
Checkups, vaccines, sick pets during business hours, dental, surgery, and preventive care.
đź“… Book online or call ahead
Same building entrance • 118 Greenwood Ave
24/7 After-Hours Emergency
Life-threatening emergencies, trauma, difficulty breathing, toxin ingestion — when you can't wait.
🚨 Call first, then come in
Same building entrance • No appointment needed • Walk-ins OK
Same building, same entrance: 118 Greenwood Ave, Bloomington, IL 61704
The only difference is the service you need and when they're open.
Two clinics, one mission: Healing, Health, and Hope
Comprehensive veterinary care for every stage of your pet's life.
Comprehensive annual exams, health screenings, and personalized prevention plans to keep your pet healthy.
Learn MoreCore and lifestyle vaccines for dogs, cats, and exotic pets. Puppy and kitten vaccine packages available.
Learn MoreProfessional dental cleanings, extractions, and oral surgery. Dental disease affects 80% of pets by age 3.
Learn MoreFDA-cleared Class IV laser for pain relief, arthritis, and faster healing. No pills, no side effects.
Learn MoreAdvanced imaging for fast, accurate diagnosis. Results reviewed by board-certified radiologists.
Learn MoreSame-day blood work, urinalysis, and diagnostic testing. Results while you wait for faster treatment.
Learn MoreSpay/neuter, mass removals, orthopedic procedures, and more. All surgeries use advanced monitoring.
Learn MoreAfter-hours emergency care when your regular vet is closed. Walk-ins welcome, no appointment needed.
Learn MoreOur entire team is trained in gentle, low-stress techniques. Less stress for your pet means better care.
Learn MoreOrder medications, food, and supplements online. Fast shipping or convenient clinic pickup.
Refill NowWe believe you deserve to know costs upfront. Here are our most common services and their prices.
The smartest way to care for your pet. One package, unlimited peace of mind.
PCM = HPH Wellness Only
The Preventive Care Membership (PCM) covers daytime wellness visits at Highland Pet Hospital. AEC emergency visits are billed separately — emergency care is not included in PCM. No cap on emergency costs.
Best value! Includes PCE, unlimited sick visit exam fees for 1 year, one free fecal, all core vaccines. Puppies/kittens: all visits + vaccines until adult PCE. Adults/seniors: includes anesthesia for fractious felines.
Includes core vaccines for 365 days. Discounted bloodwork/urine available for 30 days after exam.
Established clients
PC3 non-established clients
Puppies/kittens
Establishment visit
CIV + Bordetella + non-core vaccines (lyme) for 365 days
Emergency examination
Critical patient stabilization
Cardiopulmonary resuscitation
Depending on views needed
HPH/AEC collected
DVM permission required
No remains returned
Remains returned
No remains returned
Remains returned
Prices subject to change — Check for updates. Additional services, medications, and treatments priced separately. We accept CareCredit, Affirm, and most pet insurance. Payment due at time of service.
For nearly 80 years, we've been the trusted choice for comprehensive pet care in Central Illinois.
Between HPH Wellness and AEC Emergency, your pet has access to care any hour of any day.
Our team is trained in Sophia Yin low-stress handling techniques to keep your pet calm and comfortable.
From routine wellness to emergency surgery, all your pet's needs under one roof.
A diverse team with specialized expertise across all areas of veterinary medicine.
Nearly 80 years of trusted care for Bloomington-Normal families and their pets.
Dedicated professionals working together to provide exceptional care.
Answer these quick questions to help determine if your pet needs immediate care.
Is your pet having difficulty breathing or gasping for air?
Is there uncontrolled bleeding or a serious wound?
Has your pet been vomiting more than 3 times in the last few hours?
Has your pet collapsed, is unable to stand, or is extremely weak?
Did your pet eat something toxic (chocolate, grapes, medications, etc.)?
This tool is for guidance only and does not replace professional veterinary advice. When in doubt, always call — we'd rather you call than wait too long.
If your pet ate something toxic, time is critical. Call for guidance immediately.
24/7 National Hotline
$95 consultation fee applies (charged by ASPCA, not us)
Available 24/7/365 — toxicology experts on call
🍫 Foods
đź’Š Medications
🌿 Plants
🏠Household
When in doubt, call. Bring packaging to your vet visit if possible.
After calling poison control, bring your pet to us if instructed. We can provide emergency treatment.
AEC Emergency: (309) 828-7722Found an injured or orphaned animal? Follow this decision tree to help safely.
Birds, deer, raccoons, opossums, squirrels, rabbits, etc.
Highland Pet Hospital and Animal Emergency Clinic do not treat wildlife. Please do not bring wild animals to our facility. Warning: Wild animals may carry rabies. Do not handle bats, skunks, foxes, or raccoons. If bitten or scratched, contact your doctor immediately.
U of I Wildlife Medical Clinic
(217) 244-11957:30am - 6pm
After Hours: (217) 333-5300
Free service, 24/7 intake. Does not accept skunks or bats.
Dogs, cats, or other pets (looks like it might have an owner)
Bleeding, limping, hit by car, attacked by another animal, obvious pain
Call AEC: (309) 828-7722*Treatment costs are the responsibility of the person who brings the animal
Appears healthy but may be lost or abandoned
13060 E. 850 North Rd., Shirley, IL
Mon-Fri 9am-4pm, Sat 9am-12pm
Lost & found reports, stray intake
Call police non-emergency to report stray animals:
Bloomington: (309) 820-8888
Normal / County: (309) 888-5030
Free at any vet
Bring to HPH during business hours
Tip: Post on local Facebook groups like "Lost & Found Pets of McLean County" and Nextdoor. Take a clear photo and note where you found the animal.
Whether it's a routine checkup or an emergency situation, our team is here for you and your pet family.
HPH Wellness: Mon-Fri 7AM-5:30PM • AEC Emergency: Nights, Weekends & Holidays
Our Low Stress Handling trained team combines decades of experience with genuine compassion for every pet we treat.






DVM
Dr. Laura Li grew up in beautiful Byron, IL. She received her undergraduate degree in Biology from Augustana College, and her veterinary medicine degree from the University of Illinois College of Veterinary Medicine in 2015.
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Dr. Joshua Li joined Highland Pet Hospital in June 2015 as a part-time veterinarian. A New Jersey native, he earned degrees from Rutgers (Animal Science) and the University of Illinois (DVM). His interests include large and small animal medicine, surgery, imaging, and emergency care, with international experience. Outside work, he enjoys time with his wife Laura, cooking, and basketball.
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Dr. Patti Niehm joined Highland Pet Hospital on June 1, 1991. An Ohio native and NC State veterinary graduate, she previously worked at Calumet Emergency Veterinary Clinic. Her interests include neurology, dermatology, pharmacology, and feline care. She values strong pet–family relationships, serves on multiple veterinary boards, and enjoys biking, camping, and the outdoors.
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Dr. Kim Burks grew up in small towns surrounding the Bloomington-Normal area. She received her Doctorate of Veterinary Medicine from Ross University in 2003. Dr. Burks completed a small animal medical and surgical internship at the University of Illinois College of Veterinary Medicine. She furthers her veterinary education by attending seminars, taking on-line classes, and reading veterinary journals. She has obtained certification in veterinary acupuncture from the Colorado State Veterinary Med
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Dr. Torry Steffen joined Highland in 2005. He earned his BS (1993) and DVM (1997) from the University of Illinois and previously worked at a 24-hour emergency and specialty hospital in Indiana. His interests include emergency medicine, surgery, dentistry, and internal medicine. Outside work, he enjoys reading, running, family time, and church.
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Dr. Metz grew up on a farm in Fairbury, IL, earned her undergraduate degree at Eastern Illinois University, and her DVM from the University of Illinois in 2011. She joined the Animal Emergency Clinic in 2018 and Highland Pet Hospital in 2021, working part-time at both. Her interests include preventative care and soft tissue surgery. Outside work, she enjoys family time, baking, and the outdoors.
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